Frequently Asked Questions

Creating an account is easy and takes less than a minute:

1. Go to the Just A Cruizin website
2. Click Sign Up in the top right corner
3. Enter your email address and create a password
4. Verify your email by clicking the link we send you
5. Complete your profile with your name and phone number

That's it! You're ready to start booking trips.

Tip: You can also sign up using your Google account for faster registration.

To log in to your Just A Cruizin account:

1. Click Login in the top right corner of the website
2. Enter your email address and password
3. Click Sign In

Having trouble?

• Make sure you're using the email address you registered with
• Check that Caps Lock is off
• Try resetting your password if you've forgotten it
• You can also log in with Google if you used that to create your account

If you've forgotten your password:

1. Go to the login page
2. Click Forgot Password?
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and create a new password

Note: The reset link expires after 24 hours. If you don't receive the email within a few minutes, check your spam folder.

For security, we recommend using a strong password with:

• At least 8 characters
• A mix of uppercase and lowercase letters
• Numbers and special characters

The Just A Cruizin booking platform works best on modern web browsers. We recommend:

Tips for the best experience:

• Keep your browser updated to the latest version
• Enable JavaScript and cookies
• Disable ad blockers on our site for full functionality

Mobile devices: We support the latest versions of Chrome and Safari on iOS and Android.

Currently, Just A Cruizin does not have a dedicated mobile app. However, our website is fully mobile-responsive and works great on smartphones and tablets.

Mobile-friendly features:

• Easy touch navigation
• Mobile-optimized checkout
• Digital tickets accessible from your phone
• Push notifications (via browser)

Pro tip: Add the booking site to your home screen for quick access:

• iPhone: Open Safari, tap the Share button, select "Add to Home Screen"
• Android: Open Chrome, tap the menu, select "Add to Home screen"

We're exploring mobile app development for the future!

To update your profile:

1. Log in to your account
2. Click on your name or avatar in the top right corner
3. Select Dashboard from the dropdown
4. Go to Settings
5. Update your information:
   • Name
   • Phone number
   • Email address
   • Notification preferences
6. Click Save Changes

Note: If you change your email address, you'll need to verify the new email before it takes effect.

You can customize which notifications you receive:

1. Go to your Dashboard
2. Navigate to Settings
3. Find the Notifications section

Available notification types:

• Booking confirmations - When your booking is successful
• Trip updates - Changes to departure times or locations
• Trip reminders - Alerts before your trip
• Marketing - Deals and new trip announcements
• Account alerts - Security and account-related messages

You can choose to receive notifications via:

• Email
• SMS (text message)
• Both

Note: We'll always send critical notifications about your bookings regardless of preferences.

We recommend having only one account per person. Here's why:

Why one account is better:

• All your bookings in one place
• Easier to earn and track loyalty points
• Single view of your trip history
• Simplified account management

If you accidentally created multiple accounts: Contact our support team and we can help merge your accounts. Please provide:

• The email addresses of both accounts
• Any booking confirmation numbers

Booking for others? You don't need separate accounts to book for friends or family. You can add multiple passengers to a single booking under your account.

We're sorry to see you go! To delete your account:

1. Go to your Dashboard
2. Navigate to Settings
3. Scroll to the bottom and click Delete Account
4. Confirm your decision

Before deleting, please note:

• All your booking history will be permanently deleted
• Any unused loyalty points will be forfeited
• Active bookings must be cancelled or completed first
• This action cannot be undone

Alternatives to deletion:

• You can simply stop using the account
• Update notification preferences to receive fewer emails
• Contact support if you have concerns

If you have pending refunds or disputes, please resolve them before deleting your account.

Just A Cruizin serves Daytona Beach, Ormond Beach, Port Orange, New Smyrna Beach, DeLand, Deltona, DeBary, Palm Coast, Holly Hill, and surrounding areas across Volusia County, Flagler County, Brevard County, Seminole County, Orange County, St. Johns County, and Duval County. We also provide regional trips to Orlando, Tampa, Jacksonville, and St. Augustine, as well as airport and cruise port transfers.

Not at this time. We currently serve Florida only.

Yes, we can arrange multiple pickup points for your group. This is common for weddings, corporate events, and school trips. Just let us know all the locations when requesting your quote, and we'll create an efficient route.

Our office is open Monday through Friday, 8 AM to 5 PM Eastern Time.

Contact us:

• Phone: (386) 227-6401
• Email: Quote@justacruizin.com
• Address: 1400 E. International Speedway Blvd, DeLand, FL 32724

Our drivers typically arrive 15-30 minutes before the scheduled pickup time to ensure everything runs smoothly. For airport and cruise port trips, we build in extra buffer time.

We understand events don't always end on time. Please let your driver know if you'll need extra time. Additional waiting time beyond what's included in your quote will be billed at an hourly rate.

Booking a trip with Just A Cruizin is simple:

1. Find a trip - Browse our homepage or use the search bar
2. Select your trip - Click on the event you want to attend
3. Choose your seats - Select the number of passengers
4. Pick your pickup location - Choose from available pickup points
5. Enter passenger details - Names and contact info for all passengers
6. Review and pay - Check your order and complete payment

What happens next:

• You'll receive a confirmation email immediately
• Your card is securely saved but not charged until the trip activates
• Once enough people book (crowd activation), you'll be charged and receive your tickets

Tips:

• Book early for better pickup location selection
• Create an account to save your information for faster checkout

Yes! You can book trips for friends, family, or colleagues.

How to book for others:

1. Select the number of passengers during checkout
2. Enter each passenger's name and contact information
3. Complete the booking with your payment method

Important notes:

• Each passenger needs accurate information for check-in
• Tickets are non-transferable once the trip is activated
• The booking contact (you) will receive all communications
• Passengers can optionally provide their email for trip updates

Group bookings: For groups of 10 or more, contact us at (386) 227-6401 for special group rates and accommodations.

Absolutely! You can book up to 10 seats in a single transaction.

How it works:

• On the trip page, increase the passenger count
• Enter details for each passenger
• All passengers are on one booking confirmation
• You can manage all tickets from your dashboard

Limits:

• Standard bookings: Up to 10 passengers
• Large groups: Contact us at (386) 227-6401 for 10+ passengers

Benefits of booking together:

• One confirmation number for the whole group
• Easier to manage cancellations or changes
• Guaranteed to ride together
• Single payment transaction

Crowd Activation is our risk-free booking model for event trips like concerts, sports games, and casino outings. You only pay if enough people sign up and the trip runs. If we don't reach the minimum, you get a full refund - no risk to you!

How it works:

• We list trips to popular events
• People book seats on the charter bus
• Each trip has a minimum passenger count needed
• Once that minimum is reached, the trip activates
• Everyone who booked is charged and the trip happens!
• You can watch the progress bar on each trip page showing how many seats have been filled

If the minimum isn't reached:

• The trip is cancelled
• No one is charged
• You're notified via email
• Your payment authorization is released

Why this model is better:

• Lower prices (we only run full buses)
• No empty seats wasting fuel
• Guaranteed minimum group size
• Better experience for everyone
• No financial risk to you

Check trip status: Each trip shows the current booking count and minimum needed.

Some changes are possible depending on the trip status:

Before trip activates:

• Cancel for full refund
• Change passenger names (contact support)
• Change pickup location (if available)

After trip activates:

• Cancel subject to refund policy
• Passenger name changes may have a fee
• Pickup location changes depend on availability

How to request changes:

1. Go to your Dashboard
2. Find the booking under My Trips
3. Click Request Change or Contact Support

What can't be changed:

• Trip date (you'll need to cancel and rebook)
• Number of passengers (add new booking instead)
• Once you've boarded, no changes possible

Contact support at (386) 227-6401 early for the best chance of accommodating your request.

We recommend booking at least 2-4 weeks in advance for most trips, and 2-3 months ahead for peak season events like weddings, prom, and major concerts. However, we do accommodate last-minute requests when possible - just call us at (386) 227-6401!

Best practices:

Get notified about new trips:

• Enable notifications in your account
• Follow us on social media
• Check back regularly for newly listed events

Early booking benefits:

• First choice of pickup locations
• Help the trip reach its minimum
• Sometimes special early-bird pricing

If you don't see your desired trip listed:

Request a trip:

1. Call us at (386) 227-6401 or email Quote@justacruizin.com
2. Submit a trip request with:
   • Event name and date
   • Preferred departure city
   • Estimated group size (if you have one)

Other options:

• Check back later - We add new trips regularly
• Sign up for alerts - Get notified when new trips are added
• Share interest - Tell friends to request the same trip
• Private charter - Book a whole bus for your group

Why trips may not be listed:

• Event hasn't been announced yet
• Limited demand from your area
• Venue too far from service area
• Already sold out

We're always expanding our offerings based on customer demand!

When you book a seat on an event trip, you reserve your spot at a fixed per-person price. If the trip reaches the minimum number of passengers, it runs and your card is charged. If it doesn't reach the minimum, the trip is cancelled and you're fully refunded.

The minimum varies by trip and depends on:

• Bus size (typically 40-55 passengers)
• Trip distance and fuel costs
• Event popularity
• Special amenities or services

Typical minimums:

Where to find the minimum:

• Listed on each trip page
• Shows progress toward the goal
• Updates in real-time as people book

Pro tip: Book early and share with friends to help reach the minimum!

If an event trip doesn't reach the minimum passenger count, we'll notify you as soon as possible and issue a full refund. You can also apply your payment toward another upcoming trip if you prefer.

Your card isn't charged immediately when you book. Here's the process:

At booking:

• A hold (authorization) is placed on your card
• This reserves the funds but doesn't charge you
• You'll see a "pending" transaction

When trip activates (crowd activation):

• Your card is officially charged
• You receive a payment confirmation email
• The pending authorization becomes final

If trip doesn't activate:

• The hold is released
• No charge appears on your statement
• Authorization typically drops off in 3-7 days

Timing:

Check your trip page for specific deadlines.

The hold (authorization) is a standard practice that protects both you and us:

Why we use holds:

• Ensures funds are available if the trip activates
• Allows us to release your spot if you cancel
• Prevents overbooking
• You're not charged if the trip doesn't happen

About the hold:

• It's temporary, not a charge
• Appears as "pending" on your statement
• Reserves the exact ticket amount
• Doesn't affect your credit score

When the hold is released:

• Trip is cancelled: 3-7 business days
• You cancel before activation: 3-7 business days
• Trip activates: Converts to actual charge

Tip: If you're concerned about available credit, note that the hold temporarily reduces your available balance.

Use our online quote form on the contact page or call (386) 227-6401. Please provide your trip details including pickup location, drop-off location, date, time, and passenger count.

You can also email us at: Quote@justacruizin.com

Quotes include the driver, fuel, and basic waiting time. Extras such as extended waiting time or special services are itemized separately.

Yes, a deposit is required to secure your booking. The deposit amount varies based on the trip type and duration. The remaining balance is due before the trip date. We'll provide all payment details when you confirm your reservation.

Yes, we offer preferred pricing for emergency services, military, and veterans.

We accept various payment methods for your convenience through Square:

Credit & Debit Cards:

• Visa
• Mastercard
• American Express
• Discover

Digital Wallets:

• Apple Pay
• Google Pay

Payment processing:

• All payments are processed securely through Square
• Your card information is never stored on our servers
• Transactions are encrypted end-to-end

Note: We don't currently accept PayPal, cash, checks, cryptocurrency, or bank transfers.

Ticket prices vary based on several factors:

What determines price:

• Distance to the event
• Event popularity and demand
• Bus amenities
• Special packages (VIP, tailgate, etc.)

Typical price ranges:

What's included:

• Round-trip transportation
• Professional driver
• Climate-controlled bus
• Some trips include extras (drinks, snacks)

Price displayed: All-in price shown upfront. No hidden fees at checkout. What you see is what you pay.

We believe in transparent pricing. Here's what you need to know:

Included in ticket price:

• Round-trip transportation
• Driver gratuity
• Fuel surcharge
• Insurance
• Booking fees

Optional add-ons (extra cost):

• VIP seating upgrades
• Premium packages with extras
• Group additions beyond initial booking

No hidden fees:

• No service fees at checkout
• No facility fees
• No convenience charges

What's NOT included:

• Event tickets (we transport you, not get you in)
• Food and drinks (unless specified)
• Personal items or valuables
• Parking at pickup locations (if applicable)

The price you see on the trip page is the price you pay.

After your trip is charged, you'll receive a payment confirmation email with your receipt. You can also:

1. Log in to your Dashboard
2. Go to My Trips
3. Click on the completed booking
4. Download or print your receipt

Your digital ticket is easy to access:

Option 1: Email

• Check your confirmation email
• Click the "View Ticket" button
• Save or screenshot for offline access

Option 2: Dashboard

1. Log in to your account
2. Go to Dashboard > My Trips
3. Find your booking
4. Click View Ticket

Ticket includes:

• QR code for check-in
• Confirmation number
• Trip details (date, time, locations)
• Passenger name(s)
• Pickup location and time

Pro tips:

• Screenshot your ticket before the trip
• Make sure your phone is charged
• Download ticket to Apple/Google Wallet if available

Here's your trip day checklist:

Required:

• Your digital ticket (on phone or printed)
• Valid photo ID matching the name on the ticket
• Comfortable clothing for the bus ride

Recommended:

• Charged phone
• Headphones for entertainment
• Snacks and water (if not provided)
• Layers (buses can be cold!)
• Cash for event purchases

Check your trip details for:

• Any trip-specific requirements
• What's included (drinks, snacks, etc.)
• Baggage restrictions
• Special event rules

Arrive early:

• Plan to arrive 15-20 minutes before departure
• Allow time for parking if driving to pickup
• Know your exact pickup spot

Check-in is quick and easy:

At your pickup location:

1. Arrive 15-20 minutes early
2. Look for the Just A Cruizin bus and staff
3. Have your ticket ready (digital or printed)
4. Show your QR code to the driver/staff
5. They'll scan it and check you in
6. Board the bus!

What happens during check-in:

• Your QR code is scanned
• Name is verified against ID
• You're marked as boarded
• Assigned seating (if applicable)

Tips for smooth check-in:

• Have your screen brightness up
• Keep your ID accessible
• Know all passengers in your group
• Arrive on time - buses leave promptly!

Late arrivals: The bus will not wait past departure time. If you're running late, call (386) 227-6401 immediately.

If you haven't received your ticket email:

Check these first:

1. Spam/Junk folder - Check for emails from @justacruizin.com
2. Correct email - Verify the email on your account
3. Wait a few minutes - Some emails take time to arrive
4. Promotions tab - Gmail may filter to Promotions

Still missing?

1. Log in to your Dashboard
2. Check My Trips for the booking
3. Click Resend Confirmation

At the pickup location without a ticket?

• Tell the driver your confirmation number
• Show your photo ID
• They can look you up in the system

Pro tips:

• Take a screenshot of your ticket
• Save to phone's photo gallery
• Write down your confirmation number

Pickup location changes depend on trip status:

Before trip activates:

• Changes are usually possible
• Contact support to request the change
• Subject to availability at other locations

After trip activates:

• Limited ability to change
• May require a fee
• Depends on capacity at other locations

How to request:

1. Go to your Dashboard
2. Find the booking
3. Click Request Change
4. Or call (386) 227-6401

To cancel your booking:

1. Log in to your account
2. Go to Dashboard > My Trips
3. Find the booking you want to cancel
4. Click Cancel Booking
5. Confirm your cancellation
6. Receive confirmation email

Before cancelling, check:

• Current refund eligibility
• Trip status (pending vs activated)
• How close to departure date

Can't cancel online?

• Very close to departure date
• Trip has already departed
• Technical issues

In these cases, contact support at (386) 227-6401 immediately.

Group bookings: You can cancel individual passengers or the entire booking. Partial cancellations may affect group discounts.

Our cancellation policy depends on when you cancel:

Before trip activates (crowd activation):

After trip activates:

Refund method:

• Returned to original payment method
• Processing time: 5-10 business days

Special circumstances:

• Just A Cruizin cancels the trip: Full refund
• Weather cancellation: Full refund or credit
• Medical emergency: Contact support at (386) 227-6401 for options

Non-refundable:

• No-shows
• Missing the bus
• Removal from bus for policy violations

Note: Policies may vary by trip type - contact us for specifics.

If we cancel your trip, you're fully protected:

Reasons we might cancel:

• Trip didn't reach minimum passengers
• Weather or safety concerns
• Venue/event cancellation
• Unforeseen circumstances

What happens:

• You receive email/SMS notification
• Full refund processed automatically
• Refund within 5-10 business days

We never charge for:

• Trips that don't reach minimum
• Trips we cancel for any reason
• Weather-related cancellations

Additional options:

• Transfer to alternate trip date (if available)
• Credit toward future trip
• Full refund (default)

Our commitment: We'll notify you as soon as possible - typically at least 24 hours before departure for weather issues, or immediately for other cancellations.

Refund processing times vary:

Timeline:

Factors that affect timing:

• Your bank's processing speed
• Weekend/holiday delays
• Card type (debit vs credit)
• International cards may take longer

Check refund status:

1. Log in to your Dashboard
2. Find the cancelled booking
3. View refund status

Still waiting?

If it's been more than 10 business days:

• Check with your bank first
• Contact our support at (386) 227-6401 with your confirmation number

Credit vs original payment: We always refund to the original payment method. We cannot transfer to different cards or payment methods.

Unfortunately, no refunds are provided for missed buses:

Our policy:

• Buses depart on schedule
• We cannot wait for late arrivals
• No refund for no-shows or late arrivals

Why this policy exists:

• Fairness to all passengers who arrived on time
• Event timing constraints
• Return trip scheduling

Tips to avoid missing your bus:

• Arrive 15-20 minutes early
• Set multiple alarms
• Know your exact pickup location
• Account for traffic and parking
• Have driver/support number handy: (386) 227-6401

If you're running late:

• Call (386) 227-6401 immediately
• We'll communicate with the driver
• No guarantees, but we'll try to help

Alternatives if you miss:

• Book a future trip
• Arrange your own transportation
• Check if return portion can be used (case-by-case)

We have a 56-passenger and a 57-passenger bus.

Yes, we have a wheelchair-accessible bus available upon request.

Absolutely! We're happy to show you our buses at our DeLand location. Just call ahead to schedule a visit at (386) 227-6401.

Our location: 1400 E. International Speedway Blvd, DeLand, FL 32724

Our buses are designed for larger groups (40-57 passengers), but we can accommodate smaller groups depending on the trip. Contact us at (386) 227-6401 or Quote@justacruizin.com to discuss your needs and get a custom quote.

Yes, all our buses feature free 5G WiFi.

Yes, all our buses have clean onboard restrooms.

Yes, we have 110v electrical outlets at every seat.

Yes, our buses are equipped with DVD players and 6 monitors.

Yes, you can connect via Bluetooth and choose your own music for the ride.

Yes, we offer child car seats upon request, subject to availability.

Yes, food and non-alcoholic beverages are allowed. Alcoholic beverages may be permitted for private charters with advance approval - please ask when booking at (386) 227-6401. We ask that passengers help keep the bus clean.

All our drivers are professionally trained, background-checked, drug-tested, and Jessica Lunsford Act cleared. Our vehicles are DOT-inspected and maintained, fully licensed and insured, with a zero-accident record.

Yes, all our drivers hold valid CDL licenses and meet all DOT requirements. Our company is USDOT certified (#4412183) and maintains full compliance with federal and state transportation regulations.

Yes, we carry comprehensive commercial insurance that exceeds DOT requirements. Certificates of insurance are available upon request for corporate and school clients.

The Jessica Lunsford Act requires enhanced background checks for anyone who works with children in Florida. All our drivers pass this additional screening, making them approved for school trips and youth group transportation.

Our loyalty program rewards you for riding with Just A Cruizin:

How it works:

1. Create a free account
2. Book and complete trips
3. Earn points on every ride
4. Redeem points for discounts

Earning points:

• Earn 1 point per $1 spent on trips
• Bonus points for referrals
• Special promotions for extra points

Redeeming points:

• 100 points = $1 off
• Use at checkout
• No minimum redemption
• Points never expire (for active accounts)

Tiers: As you earn points, you unlock additional benefits at higher tiers.

Getting started: Just create an account and start booking - you're automatically enrolled!

There are several ways to earn loyalty points:

Standard earning:

Bonus opportunities:

Special promotions:

• Double points weekends
• Holiday specials
• VIP tier multipliers

When points are credited:

• After trip is completed (not at booking)
• Referral points after friend's first completed trip
• Promotional points per offer terms

Check your balance: Go to Dashboard > Loyalty to see your points and history.

We have four loyalty tiers with increasing benefits:

Tier Levels:

Tier benefits explained:

• Point multipliers - Earn more points per dollar
• Early access - Book new trips before general public
• Priority boarding - Get on the bus first
• VIP support - Dedicated support line at (386) 227-6401
• Exclusive offers - Members-only deals

Maintaining your tier:

• Tiers are based on lifetime points earned
• Tiers never decrease
• Points can still be redeemed without affecting tier

Redeeming your loyalty points is easy:

At checkout:

1. Add a trip to your cart
2. Proceed to checkout
3. You'll see your available points
4. Choose how many points to apply
5. Discount is applied to your total

Redemption rate:

• 100 points = $1 off
• No minimum redemption amount
• Use partial points or all of them

Redemption limits:

• Can cover up to 50% of trip cost
• Cannot exceed trip price
• Not applicable to fees or add-ons

Points don't work?

• Check you're logged in
• Verify points balance in Dashboard
• Some promotions exclude point redemption

Points expiration:

• Points don't expire for active accounts
• Account inactive for 24+ months may lose points
• Book at least once a year to stay active

We send notifications to keep you informed about your trips:

Trip-related (always sent):

• Booking confirmation
• Trip activation (when minimum reached)
• Trip reminders (24 hours and 2 hours before)
• Trip updates (time or location changes)
• Cancellation notices
• Refund confirmations

Optional notifications:

• New trip announcements
• Special deals and promotions
• Loyalty program updates
• Newsletter

Notification methods:

• Email - All notifications
• SMS - Critical trip updates only
• Push - If you've enabled browser notifications

Timing:

You can customize your notification preferences:

To adjust notifications:

1. Log in to your account
2. Go to Dashboard > Settings
3. Find Notification Preferences
4. Toggle each type on/off
5. Save changes

What you can turn off:

• Marketing emails
• Newsletter
• Promotional SMS
• New trip announcements

What you CANNOT turn off:

• Booking confirmations
• Trip cancellation notices
• Critical trip updates
• Security alerts

These essential notifications ensure you don't miss important information about your bookings.

Unsubscribe from emails: Click "Unsubscribe" at the bottom of any marketing email. This won't affect transactional emails.

Stop all marketing: Contact support at (386) 227-6401 or Quote@justacruizin.com to opt out of all non-essential communications.

If you haven't received your confirmation email:

Check these first:

1. Spam/Junk folder - Check for emails from @justacruizin.com
2. Correct email - Verify the email on your account
3. Wait a few minutes - Some emails take time to arrive
4. Promotions tab - Gmail may filter to Promotions

Still missing?

1. Log in to your Dashboard
2. Check My Trips for the booking
3. Click Resend Confirmation

Add us to contacts:

Add Quote@justacruizin.com to your contacts to prevent future filtering.

Didn't find the booking?

• Check you completed payment
• Try a different email you might have used
• Contact support at (386) 227-6401 with your name and trip details

Check your payment:

If payment failed, you won't have a booking. Check:

• Your payment method wasn't declined
• You completed the checkout process
• No error messages appeared

Having trouble logging in? Try these solutions:

Common issues:

Wrong email or password

• Double-check for typos
• Try the "Forgot Password" option
• Check Caps Lock is off

Account doesn't exist

• You may have used a different email
• Try logging in with Google if you used that originally

Account locked

• Too many failed attempts triggers a temporary lock
• Wait 30 minutes and try again
• Or use "Forgot Password" to reset

Browser issues

• Clear your browser cache and cookies
• Try a different browser
• Disable browser extensions temporarily

Email not verified

• Check for verification email
• Click the verification link
• Request new verification email

Still stuck? Contact support at (386) 227-6401 with your email address and we'll help you regain access.

If the Just A Cruizin website is running slowly, try these steps:

Quick fixes:

• Refresh the page - Press F5 or Ctrl+R
• Clear browser cache - Stored data may cause issues
• Check your internet - Try other websites
• Close other tabs - Free up browser resources
• Restart browser - Fresh start often helps

Browser-specific:

• Chrome: Settings > Privacy > Clear browsing data
• Firefox: Options > Privacy > Clear Data
• Safari: Preferences > Privacy > Manage Website Data

Still slow?

• Try a different browser
• Disable browser extensions
• Use incognito/private mode
• Try on mobile device or different network

Check if it's us:

• Visit our social media for outage updates
• Try again in a few minutes
• Contact (386) 227-6401 if problem persists

Consistently slow?

• Update your browser to latest version
• Check system requirements
• Try at different time of day (peak times may be slower)

Payment failures can happen for several reasons:

Check with your bank/card:

• Sufficient funds available
• Card not expired
• International transactions enabled
• Online purchases allowed
• Daily limit not exceeded

Check your information:

• Card number entered correctly
• Expiration date correct
• CVV code correct
• Billing address matches card

Try these fixes:

• Use a different card - Try another payment method
• Clear browser data - Cache and cookies can cause issues
• Try incognito mode - Rules out extension conflicts
• Contact your bank - They may be blocking the transaction
• Check for fraud alerts - Approve the transaction if prompted

Error messages:

Still failing? Contact support at (386) 227-6401 with the error message you're seeing.

If a trip appears sold out:

What this means:

• Maximum capacity has been reached
• No more seats available for booking

What you can do:

1. Join waitlist (if available) - You'll be notified if spots open
2. Check for similar trips - We may have alternate dates or locations
3. Request a new trip - Call (386) 227-6401 to suggest adding another bus
4. Check back later - Cancellations sometimes open up spots

For private groups: If you have a large group, contact us at (386) 227-6401 about chartering a separate bus for the same event.

Thank you for helping us improve! Here's how to report a bug:

Report via:

• Phone: (386) 227-6401
• Email: Quote@justacruizin.com
• In-app: Use feedback button in footer

What to include:

• Description of the issue
• Steps to reproduce (what you did)
• What you expected to happen
• What actually happened
• Screenshots if possible
• Your browser and device

Helpful details:

• Browser name and version
• Device (desktop, phone, tablet)
• Operating system
• Time the bug occurred
• Any error messages shown

Example report:

"On Chrome 119 on Windows 11, when I click 'Book Now' on the Miami Dolphins trip, the button doesn't respond. Expected: Should open checkout. Actual: Nothing happens. Tried refreshing, same issue."

What happens next:

• We investigate reported bugs
• Critical issues are prioritized
• You may be contacted for more info
• We'll notify you when it's fixed (if you provide email)

We're here to help! Reach us through any of these channels:

Phone:

(386) 227-6401

• Monday-Friday, 8am-5pm EST
• Best for urgent trip-day issues

Email:

Quote@justacruizin.com

• Response within 24 hours (usually faster)
• Best for non-urgent issues

In Person:

1400 E. International Speedway Blvd
DeLand, FL 32724

• Monday-Friday, 8am-5pm EST

When contacting support, include:

• Your confirmation number
• Email address on account
• Clear description of issue
• Any relevant screenshots

Response times:

Trip-day emergencies: Call us directly at (386) 227-6401 for immediate assistance with active trips.

Absolutely! We take payment security very seriously:

Security measures:

• PCI DSS compliant - We meet the highest payment security standards
• Encrypted transactions - All data is encrypted in transit
• Secure processing - Payments handled by Square (industry leader)
• No card storage - We never store your full card number

What we store:

• Last 4 digits of card (for your reference)
• Card type (Visa, Mastercard, etc.)
• Billing address for verification

What we NEVER store:

• Full card number
• CVV code
• PIN numbers

Additional protections:

• 3D Secure authentication when required
• Fraud detection systems
• Suspicious activity monitoring
• Secure HTTPS connection always

Your responsibility:

• Keep your password secure
• Log out on shared devices
• Monitor your statements
• Report suspicious activity to (386) 227-6401

We're committed to protecting your privacy:

Data protection measures:

• Encryption - All data encrypted at rest and in transit
• Access controls - Limited employee access on need-to-know basis
• Regular audits - Security practices reviewed regularly
• Secure hosting - Cloud infrastructure with security certifications

What data we collect:

• Name and contact information
• Booking history
• Payment information (securely)
• Usage data for improvement

How we use your data:

• Process your bookings
• Send trip communications
• Improve our service
• Customer support

We never:

• Sell your personal data
• Share data with unrelated third parties
• Use data for purposes you didn't consent to

Your rights:

• Access your data
• Request corrections
• Request deletion
• Export your data
• Opt out of marketing

See our full Privacy Policy for complete details.

For enhanced account security, you can enable two-factor authentication (2FA) in your account settings. This adds an extra layer of protection when logging in.

To enable 2FA:

1. Log in to your Dashboard
2. Go to Settings > Security
3. Enable Two-Factor Authentication
4. Follow the setup instructions

You can request a copy of all your personal data:

To request data export:

1. Go to Dashboard > Settings
2. Scroll to Privacy section
3. Click Export My Data
4. Confirm your request

What's included:

• Account information
• Booking history
• Payment records (partial card numbers only)
• Loyalty points history
• Communication preferences

Format:

• Data provided in JSON or CSV format
• Downloadable ZIP file
• Link sent to your email

Timeline:

• Request processed within 72 hours
• Download link active for 7 days
• Can request new export anytime

Need help? Contact support at (386) 227-6401 if you need:

• Data in specific format
• Partial export
• Help understanding the data

This is provided in accordance with data protection regulations and your privacy rights.

Drivers have a special dashboard to manage their trips:

Access the dashboard:

1. Go to justacruizin.com/driver
2. Log in with your driver credentials
3. You'll see your assigned trips

Dashboard features:

• View upcoming trips
• See passenger manifests
• Access route information
• Check-in passengers
• Report issues

First-time access:

• You'll receive credentials from your dispatcher
• Log in and set a new password
• Complete any required training modules
• Accept terms of service

Mobile access:

• The dashboard is mobile-optimized
• Works on phones and tablets
• No app download required

Need access? Contact your fleet manager at (386) 227-6401 if you don't have credentials.

Checking in passengers is straightforward:

Using the driver app:

1. Open your trip on the dashboard
2. Click Start Check-In
3. Scan passenger QR codes OR Search by name/confirmation number
4. Verify ID matches ticket name
5. Mark as boarded

Check-in process:

• Passenger shows QR code
• You scan with your phone camera
• System confirms valid ticket
• Passenger boards

Manual check-in:

If scanning doesn't work:

1. Ask for confirmation number
2. Search in passenger list
3. Verify ID matches
4. Mark as boarded manually

Troubleshooting:

• Poor lighting? Use manual search
• QR won't scan? Check screen brightness
• Not in system? Contact dispatch at (386) 227-6401

Important:

• Always verify ID
• Check passenger count before departure
• Report any issues to dispatch

If someone claims to have a booking but isn't on your manifest:

Step 1: Verify their booking

• Ask for confirmation number
• Ask for the booking email
• Check their ID

Step 2: Contact dispatch

• Call dispatch at (386) 227-6401 immediately
• Provide passenger name and confirmation number
• Wait for verification

Step 3: Follow dispatch instructions

• They may add the passenger
• They may find a different booking
• They'll advise if passenger cannot board

Common reasons for missing passengers:

• Wrong trip date
• Cancelled booking
• Different pickup location
• Booked under different name

DO NOT:

• Board unverified passengers
• Accept payment directly
• Make promises about boarding

Dispatch contact: Call (386) 227-6401 for any boarding questions.

Report issues immediately using these methods:

For emergencies (safety issues):

• Call 911 if needed
• Then call dispatch at (386) 227-6401 immediately
• Follow emergency protocols

For non-emergencies:

• Use the driver app "Report Issue" button
• Select issue type
• Add details
• Submit

Issue types:

What to document:

• Time of incident
• People involved
• Description of what happened
• Photos if safe and appropriate

Post-trip reporting:

Complete the trip report in the dashboard:

• Final passenger count
• Any incidents
• Vehicle condition
• Feedback

Dispatch is available 24/7 during active trips at (386) 227-6401.

Full administrator documentation is available for authorized users with admin-level access. Contact Just A Cruizin management at (386) 227-6401 or Quote@justacruizin.com for access to:

• Admin panel login credentials
• Full platform management guides
• Trip creation and management documentation
• User and booking management procedures
• Reporting and analytics access

Security requirements:

• Two-factor authentication required for all admin accounts
• Regular password updates recommended
• All administrative actions are logged for audit purposes

To add new administrators to Just A Cruizin:

1. Contact the system administrator or Just A Cruizin management
2. Provide the new admin's information:
   • Full name
   • Email address
   • Role/permission level needed
3. New admin will receive an invitation email with setup instructions

Permission levels available:

• Super Admin - Full access
• Operations - Trips, bookings, drivers
• Finance - Payments, refunds, reports
• Support - Users, bookings, limited settings

For security, only existing Super Admins can create new administrator accounts.

Yes, Just A Cruizin maintains comprehensive audit logs for all administrative actions:

What's logged:

• All booking modifications
• Payment and refund transactions
• User account changes
• Trip creation and updates
• Administrative access and actions
• System configuration changes

Access audit logs:

Administrators with appropriate permissions can access audit logs through the admin panel. Contact (386) 227-6401 or Quote@justacruizin.com for specific audit log requests.

Retention:

• Audit logs are retained for a minimum of 12 months
• Financial transaction logs retained for 7 years per regulations
• Available for compliance and security reviews